Patient Information

Do you look after someone ?

If you look after someone you are a carer and we would like to know that you are.

You don’t have to be paid to look after someone to be a carer.

If you help your husband, wife, child, your mum, brother, sister or close friend, please as for a carers pack from reception, or print one from the link on this website.

LOOKING AFTER SOMEONE – Carers practice leaflet 18

Carers Registration Form

Carers Support Declaration template

Medical Students

From time to time student doctors come to the practice to learn about this area of medicine. However, if you would prefer to see the doctor without a student present please inform the receptionist.

Data Protection

This practice is registered under the data protection act. Although there are conditions attached and a fee is chargeable, you are entitled to see your computer held and paper records. For further information on the access to medical records act please write to the Practice Manager.

Privacy Notices

Privacy Notice

The practice offers online access to patient records, booking of appointments and prescription requests. These services can be accessed via the NHS App. Following a change to the GP contract in April 2023 the practice is obliged to offer prospective access to GP records by 31st October 2023. This functionality was activated on 25th October 2023. If you do not wish to have prospective access to you GP records please inform the practice in writing.

Practice Complaints Procedure

A copy of the practices complaint policy is below. We would always like to try and resolve any complaint you may have, so would encourage patients to contact the practice in the first instance to discuss the matter.  If the receptionist can resolve your problem there and then, she or he will try to do this or may speak to a colleague who can help you.

Complaints Policy

All written complaints should be addressed to:

Practice Manager, Sandgate Road Surgery, 180 Sandgate Road, Folkestone, Kent, CT20 2HN

or e-mailed to

Service Complaints / Problems Contact Names and Addresses

NHS Kent and Medway
2nd floor
Gail House
Lower Stone Street
ME15 6NB
01634 335095

If you have any concerns about any services you believe are provided by KCHFT (not your GP) please contact PALS on:

Patient Advice and Liaison Service (PALS) (

Patient Advice and Liaison Service (PALS)

Trinity House, 110-120 Upper Pemberton

Ashford, Kent

TN25 4AZ

0800 030 4550
Text 07899 903499

Parliamentary and Health Service Ombudsman

The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved by the NHS, government departments and some other public organisations. The service is free for everyone.

To take a complaint to the Ombudsman, go to

this is to make a complaint online or call 0345 015 4033. Please note the helpline is currently open Monday to Thursday from 8.30am to 5.00pm and Friday from 8.30am to 12pm, except bank holidays. Calls are charged at local or national rates. Alternatively, please write to them at:

Millbank Tower
21 Millbank

Registration Application Procedure

  1. Please go to the reception desk and ask one of our receptionists for a new registration pack.Assuming you live in our catchment area and we are taking on patients at the time you wish to register, the receptionist will make an appointment for you to have a registration medical within 2 weeks time.
  2. Assuming your application is successful and the GP accepts you onto his/her list, your registration will be electronically dispatched to the Health Authority who will send you a new medical card.
  3. When you attend for the registration appointment, please bring a sample of urine with you and be prepared to provide details regarding you and your family’s medical history. (Failure to attend the registration appointment with the nurse could result in your registration being cancelled)

Collection of Ethnicity Data

The coronavirus pandemic has shown that COVID-19 has had a disproportionate impact upon some of our most vulnerable patients, due to the effects of the disease. To assist practices in ensuring they have relevant information to help manage the care of our patients, the NHS has asked practices to maintain and record the ethnicity of our patients, as well as those at risk from long term conditions and management of these conditions. Patients are free to decline to provide details regarding ethnicity if they would prefer no to.